Property investment is a business; landlords should maintain a “professional” approach with tenants instead of a “personal” one.
That way, it is easier to keep emotions intact; this will ensure that you act responsibly and professionally at all times.
Your tenants will respect you more when you treat them as “customers”.
Tips Maintaining a Professional Approach With Your Tenants
1️⃣ Deal with maintenance issues quickly.
Your tenant’s comfort should be a high priority. Hence when your tenant contacts you and asks you to repair something, hire the relevant tradesperson to sort it out as soon as possible, even for something as simple as a dripping tap.
2️⃣ Outline your expectations.
When your tenant knows what you expect from them regarding taking care of the property, they are much more likely to look after your rental property how you want them to.
Having clear expectations right from the start of their tenancy will make a big difference.
By having a suitable tenant inducting process for new tenancies for example, reading over important tenancy agreement clauses, so tenants understand entirely before signing.
And have a vacate checklist of what’s expected of them in how to leave the property in reasonably clean and tidy condition makes for a much smoother transition.
3️⃣ Encourage open communication and be approachable.
If a tenant contacts you, ensure you get back to them as soon as possible.
It pays to be friendly, as this will make your tenant feel comfortable contacting you for assistance. This way, if there’s a problem with the property, your tenant won’t neglect to tell you.
Open communication will also mean you will know sooner if your tenant plans to move out, allowing you more time to prepare to re-lease the property.
4️⃣ Giving customer service to tenants pays off big time.
Yes, managing a property can be hard work at times. But if you treat tenants like customers going above and beyond to look after them.
They’ll probably stay longer, earning you a steady income stream, and you may even find dealing with your tenants is a pleasant experience.
However if managing your own rental is not for you.
Making life easier for landlords is what we do. We would love to manage your property too.