The EEL Formula: Building Strong Tenant Relationships
Are you losing good tenants even though you maintain your properties well and keep rent fair? Understanding why good tenants leave often comes down to how you treat them.
Tenants are customers who need clear communication, respect, and professional management throughout their tenancy.
The EEL Formula addresses why good tenants leave through three simple pillars: Education, Expectation, and Lead by Example—creating tenant relationships that last.
Here is also a short video on building a strong professional tenant relationship.
At All Ways Property Management, we use something called the EEL Formula. I created this over the years of managing properties. It’s how we build strong tenant relationships.
Finding good tenants matters. Put the wrong tenant in. It falls over. Diligent tenant selection is one of our four fundamentals in property management for good reason.
But finding good tenants is only half the equation. Creating and maintaining that relationship—that’s the other half.
Even good tenants perform better within the right environment.
That’s where the EEL Formula comes in.
Three pillars: Education. Expectation & Lead by Example.
Education: Teaching your tenants what they need to know. How things work. Why things matter, what to do when issues arise, makes a world of difference.
Expectation: Setting clear guidelines upfront. Rent due dates. Inspection standards. Maintenance processes. When tenants know what’s expected, they feel secure. Confusion creates conflict.
Lead by Example: Show what’s expected. Want professionalism? Be professional. Want prompt communication? Communicate promptly. Want the property returned clean? Hand it over clean.
To recap: at move-in, educate on how everything works. Set clear expectations. Present the property professionally. During tenancy: Keep educating. Reinforce expectations through inspections. Maintain prompt communication.
When tenants vacate, do a fair bond assessment based on standards you set from day one.
Education. Expectation. Lead by Example, at every phase.
The result? Longer tenancies. Fewer problems. Better returns.
Not because you got lucky with tenants, but because you built a strong relationship.
I’ve also written another detailed blog
If you have a rental property in our area and need help? Let’s chat. 📞
Making life easier for landlords is what we do.
No comment yet, add your voice below!