This short video explains key signs indicating you’re working with a first-class property manager and what to look for.


1️⃣ Select Great Tenants 

So first off, of course, select great tenants who look after your property and pay the rent on time—maintaining market rent.

2️⃣ Maintain Market Rent

Doing 12-month-a-year reviews gives the landlord options on what the market is doing. 

At the end of the day, it’s always the landlord’s choice whether to increase rent. But of course, rates and rents go up annually, and if there’s been a move in the market, it helps keep your cash flow coming in. 

3️⃣ Low Vacancies. 

The goal here is, ideally, long-term tenants. Now, some properties and locations are more transitional, which needs to be taken into account. Also, the market has ups and downs when you’re advertising.

 So if the market’s slow, it’s going to take a bit longer to rent, and you could have a time when the property is vacant. But the goal here is ideally a 100% occupancy rate and between 95% and 100%.

 Any lower, it starts to reduce your cash flow. 

4️⃣ Timely routine inspections.

Timely routine inspections and report any issues to you promptly. 

5️⃣ Repairs & Maintenance

Organising any repairs and maintenance quickly and efficiently. There’s ongoing communication with the landlord and a professional tenant relationship.

6️⃣ Reply to Inquiries in a Timely Fashion.

Also, reply to inquiries in a timely manner. That’s really important. It’s frustrating if a property manager is not getting back to you. 

Of course, property managers are busy, and they might text and say, Hey, look, I’m in the middle of something right now, but I’ll call you back tomorrow morning. 

But as long as they’re making that effort, and of course, depending on your inquiry’s urgency, this handle will be in a timely manner.

7️⃣ Ongoing Communication

Ongoing communication with the landlord and also conducting a professional tenant relationship.

8️⃣Fully Compliant Tenancy Agreements.

This includes sections dedicated to declaring smoke alarms on the property, including location, expiration dates, etc. 

The Healthy Homes Declaration describes what meets the standards and if something needs to be done, the timeline for that.

Also, protecting the landlords with clauses that have your interests at heart is very important. 

9️⃣ Legal and Property Management Training. 

Access to legal and property management training and upskilling to keep landlords safe. 

A good property manager will have someone on the legal side who can call for up-to-date information if needed.

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