Showing tenant appreciation and communicating it isn’t just nice—it’s smart business.
This video discusses three major benefits and ways to show appreciation.
Episode 4 – Expressing Appreciation to Tenants Pays Off.
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TRANSCRIPT.
Showing appreciation to your tenants and communicating it isn’t just nice—it’s smart business.
From first-hand experience looking after rentals for over two decades, I found that when tenants feel valued, your investment thrives. It’s just that easy.
There are three Major Benefits, You’ll generally find.
Tenants Stay Longer:
🟢 Less turnover costs. (advertising, cleaning, repairs)
🟢 And stable rental income
Property Cared For:
🟢 Appreciated tenants tend to treat the property with more respect.
🟢 More likely to report maintenance issues early.
🟢 And keep the property cleaner and better maintained.
Better Rapport:
🟢 You’ll have better communication, which will help resolve any rental issues more easily.
🟢 Tenants are more understanding when inconvenienced by maintenance or repairs.
Okay, so how do you show appreciation to tenants?
🟢 In-person – thank them for being great tenants at the property or on the phone.
🟢 Email – After a routine inspection, email them to thank them for looking after the property so well.
🟢 Thank you cards & small gifts, i.e. prezzy cards. (Christmas time is great for this)
Everyone wants to feel valued and appreciated.
Also, check out this blog: Tenants are Customers.
Have you ever walked into a shop and been ignored and waiting patiently to be served, but it ain’t happening, so what do you do? I have walked out of a shop and never gone back.
The beauty about this is when you do express genuine appreciation, it gets contagious, and you won’t stop with your tenants.
You’ll find this easy once it’s a habit, but you do need to be authentic and mean what you say.
Making life easier for landlords is what we do.
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